- Free Delivery to Mainland UK
- Call Us Free on 0800 389 5075
Frequently Asked Questions
Customer Service
How do I contact Antler Home Furniture?
Antler can be contacted by email or freephone 0800 389 5075 or 0207 387 8217 during office hours 9am - 5pm.
What if I have a complaint?
We are determined to provide the easiest and best way to buy furniture online, and we are not satisfied unless all our customers are delighted with their experience of shopping at Antler Home Furniture. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email of freephone on 0800 389 5075 or 020 7387 8217 during office hours 9am - 5pm. We will acknowledge your complaint within one working day and will do our very best to resolve it as speedily as possible.
How will you use my personal details?
Antler Home Furniture has a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.
What is your service policy?
We've put our years of experience in the furniture business to good use by selecting high quality products that should not need warranty service. However, if you do have a problem, we will contact the manufacturer to arrange for local repair, under the terms of the manufacturer's warranty.
What is your warranty policy?
All of our products come with a full manufacturer's warranty. These vary in length but are for a minimum of one year. Specifics on getting warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturer's warranties will generally be attached when you get your new furniture. Your statutory rights are not affected.
Delivery
What is Antler's delivery policy?
The prices shown on our website include home delivery anywhere within mainland UK for orders. All items are transported flat packed with simple instructions for home assembly, via special furniture vans and are carried in by trained furniture delivery staff. An installation service is available POA We are also able to deliver outside mainland UK but a delivery surcharge will apply POA
What if my delivery contains missing parts or damaged goods?
This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer's defect. We have a 0.1% record of returns. If this occurs contact us immediately on 0800 389 5075 or by email. We will arrange for the missing or damaged items to be replaced. Alternatively we will arrange for the goods to be replaced. This applies to UK mainland.
What if I am not happy with the furniture after it has arrived?
You have the unconditional right to return any goods within 7 working days, for any reason, and obtain a full refund. Goods must be returned in their original packaging and in undamaged, unused condition. The cost of returning the goods would be your responsibility.
Ordering and payment
How can I place an order?
You can order online simply by clicking the "Add to basket" button under the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click on the "Checkout Now" button which takes you to our order form. You may then enter your personal information and credit card details and submit your order via our secure server. Alternatively you can call us on 0800 389 5075 to place your order or email us with your contact details and we will call you back to take your order over the telephone.
What methods of payment do you accept?
We accept MasterCard, Visa, Switch, and JCB cards, personal cheques and bank or building society cheques (all cheques made payable to "Margolis Office Interiors Ltd.").
Do Antler's prices include VAT?
All prices quoted by us exclude VAT.
What if I decide to cancel my order after I have paid?
Orders may be cancelled at any time before delivery; just send us an email or call our telesales team on 0800 389 5075.
How do your prices compare to others?
Our prices reflect a saving of between 20 percent to 30 percent off the manufacturer's suggested retail price. While list prices and discounts vary from place to place, we are confident that our prices are among the most competitive anywhere in the UK.
Security
How safe is paying by credit card?
Barclays secure ePDQ online services are used to process your credit card details. This technology (SSL) is widely used to deliver secure transactions over the Internet. You do have the option of supplying your credit card details by phone, or even requesting an invoice from us so that you can send your payment by cheque. Please bear in mind that we do have to allow time for the cheque to clear (usually 7 working days). Customers paying by Visa or Mastercard are protected against any issues relating to non-performance by our company.
